Terms & Conditions

Terms and Conditions

The following Terms and Conditions govern your use of Friends Bingo (hereinafter referred to as "the Platform"). By accessing or using the Platform, you agree to be bound by these Terms and Conditions.

Acceptance of the terms

By registering an account on the Platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions. If you do not agree with any part of these Terms and Conditions, please do not access or use the Platform.

Eligibility Requirements

To register and use the Platform, you must meet the following eligibility requirements:

Be at least 18 years old (or the age required in your jurisdiction to gamble).
Provide accurate and truthful information during account registration.
Not be prohibited from accessing the Platform under applicable laws or regulations.

Minimum age requirement

You must be at least 18 years old (or the age required in your jurisdiction to gamble) to register an account on the Platform. By registering, you confirm that you are of legal gambling age and understand that you may be asked to provide proof of age verification.

Geographic Restrictions

The Platform is intended for users who physically reside within countries where online gaming or charitable bingo operations are permitted by law. We reserve the right to restrict access from certain jurisdictions at our discretion, and it is your responsibility to ensure that you comply with all applicable laws and regulations in your country of residence.

Account registration rules

To register an account on the Platform, you must:

Provide accurate and truthful information during registration.
Not share or transfer accounts with other individuals.
Only maintain one active account per user.

One-Account-Per-User Policy

Each individual is restricted to maintaining only one active account on the Platform. Attempting to create multiple accounts in breach of this policy may result in termination of all related accounts, cancellation of bonuses and promotions, and confiscation of winnings.

Identity verification and kyc

We reserve the right to request verification documents from you at any time to ensure compliance with our Know Your Customer (KYC) policies. Failure to provide requested documentation or information may lead to account suspension or closure.

Account Accuracy Obligations

You are responsible for ensuring that your account information, including email address and password, remains accurate and up-to-date. It is also your responsibility to notify us of any changes to your account details in a timely manner.

Account security responsibilities

It is essential to maintain the security of your account by:

Keeping login credentials confidential.
Not sharing passwords with others.
Using two-factor authentication when available.
Regularly monitoring and reporting any unauthorized access or suspicious activity.

Login Credentials and Password Protection

You are responsible for maintaining secure login credentials, including password protection. You must not share or expose login information to unauthorised individuals or entities.

Restricted behaviour and prohibited activities

We reserve the right to restrict access from certain jurisdictions at our discretion. Engaging in any of the following activities will be considered prohibited behavior:

Cheating or exploiting bugs.
Colluding with other players.
Hacking, modifying or otherwise attempting to manipulate gameplay mechanics.
Attempting to reverse-engineer software.

Multi-Accounting and Fraud Prevention

We employ advanced security measures to prevent multi-accounting. Engaging in this activity may result in termination of all related accounts, cancellation of bonuses and promotions, and confiscation of winnings.

Bonus and promotion rules

By participating in any bonus or promotion offered on the Platform, you agree that:

Bonuses are subject to specific wagering requirements as outlined.
Promotions have individual terms applicable to each offer.
Participating is entirely at your discretion; we recommend reading all terms before proceeding.

Wagering and Gameplay Conditions

Each game has its unique rules, stakes, and payout schedules. Before commencing any gaming session:

Familiarise yourself with the specific rules of the chosen game(s).
Comprehend the wagering requirements for bonuses or promotions.
Ensure that you understand and comply with all relevant platform settings.

Bonus Abuse Prevention

We actively monitor accounts to detect bonus abuse patterns, including, but not limited to:

Abusing free spins.
Playing only games with a low house edge.
Strategically focusing on specific winning combinations in combination play games.
Sharing or selling account activity history.

Deposits and withdrawals

All financial transactions are governed by our separate Deposit/Withdrawal Policy.

Verification Before Withdrawals

Before processing withdrawal requests, we may require verification of your identity to ensure compliance with our KYC policies. Incomplete information on file will delay or halt the payment process.

Processing and review procedures

We reserve the right to review all transactions to prevent bonus abuse or suspected fraudulent activity. This includes reviewing player history data and analyzing patterns of activity.

Responsible Gambling Expectations

The Platform acknowledges responsible gaming practices as a top priority and recommends self-exclusion, account restrictions, or seeking support services if necessary:

You are encouraged to set deposit limits.
Regular break reminders will be sent via notifications for extended play sessions.
Consider setting time-outs on gameplay from your player profile settings.

Self-exclusion and account restrictions

You have the right to initiate a self-exclusion period or place restrictions on your account at any given moment. This can prevent access to gaming services for up to 30 days, with permanent exclusion being an available option after written confirmation to us. Please consider contacting our support team about assistance in choosing a more sustainable play policy.

Game Fairness and RNG Systems

We employ Random Number Generator (RNG) technology to ensure the integrity of each game's outcome, which is audited externally every 30 days. These systems are designed for optimal fairness; however, we encourage you to reach out if concerns arise with this matter by contacting our support staff.

Technical interruptions or voided gameplay

In rare instances where gameplay may be interrupted, winnings will not be awarded from these interrupted periods, regardless of their completion outcome after restarting game operations. Our server's log files and internal review mechanisms are used to identify irregularity within a play session.

Suspension or Closure of Accounts

Accounts that exhibit suspicious behavior or breach these Terms and Conditions may undergo automatic suspension while we investigate further action in collaboration with our team; breaches can lead to permanent closure, deletion from the system along with all accrued winnings being immediately forfeit.

Intellectual property and platform ownership

The content on the Platform (including images, logos, trademarks) is owned by us or licensed under terms permitting use for business operations that we approve as legitimate activities connected directly to running our business of charitable gaming. Unauthorized reproduction in any medium may lead to termination without notice.

Limitation of Liability

We cannot be held liable for external events beyond the scope of our reasonable control, including disruptions caused during internet service performance by independent third-party suppliers' servers; failure on the part of you as a player to keep up payments or comply with relevant laws governing online gambling.